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The estimated delivery time can be found in our webshop at the time of your order.
After your goods have been dispatched, you will receive a delivery bill and tracking information by email. We generally book forwarding deliveries with prior notification by the forwarding agent. This means, that you will be contacted by the forwarding agent by telephone or in written form to arrange a delivery date. This saves time for you and allows you to prepare for your delivery within a reasonable time frame.
You will receive a link to our collection calendar with your invoice. Here you can conveniently book an appointment for your collection to avoid waiting times.
If for any reason your goods are not yet ready for collection, we will actively contact you to avoid an unsuccessful journey.
Information on shipping costs can be found here.
For forwarding deliveries or shipping abroad, please place the desired goods in your shopping cart and fill out the address form. In the next step, you will be shown the shipping costs.
We offer the mounting structure from the European market leader K2 Systems.
Feel free to send us the list of articles, or simply the materials with article numbers from our "Mounting Systems" category or the K2 website.
Please plan your mounting system online with K2 BASE.
https://base.k2-systems.com/#/dashboard
K2 BASE is a free online software that allows you to conveniently plan your mounting system online.
All you need is a current internet browser. For your planning, you have access to satellite images from Google Maps as well as graphical drawing tools.
In the end, you will receive a useful project plan, including a list of articles and also the structural proof.
As our customer, please enter "inutec solarcenter" as the company name when registering on Base.
Please note that K2 Systems will then have to approve your registration. This process may take up to 48 hours.
The Growatt installation code for registration is:
http://server.growatt.com/?lang=gm
Installation Code: AYPKD
Installation Guide "Shinephone Account Registration"
The password for saving system-relevant settings is: "growatt+current date". For example, "growatt20210209".
To configure and properly operate your Victron system, the following steps are required.
Here are just a few non-exhaustive pointers:
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Below are two videos on integrating your GX device:
"How to connect to the Venus GX (or any other GX device)"
"Connecting a Victron GX Device online and setting up a GX GSM"
Install and set up VE-Connect, "the all-rounder"
https://www.dropbox.com/s/g6jb3hrn3cmwpgn/2020-12-11%20Webinar.mp4?dl=0
If successful, please review VE-Connect and the Remote Console with all settings carefully.
There are detailed instructions and explanations for each point.
Additionally, you should update the firmware for all devices (except beta versions) and then adjust the VE-Configure file (directly under the updates in VE-Connect).
You can find this in VE Connect under: Devices.
If these buttons are not visible, you need to enable bidirectional communication in the Remote Console.
In VE configure, you will need to make settings – including loading the ESS Assistant and configuring settings for Pylontech batteries, which you can find here:
https://www.victronenergy.com/live/battery_compatibility:pylontech_phantom
Important! Please read and execute this section on connecting and configuring the Pylontech batteries in full:
Here is a video on VE-Connect for an Off-Grid system: https://www.youtube.com/watch?v=yJhck8ej4JM
You can find almost everything on the excellent websites of https://www.victronenergy.com/.
Please check here.
If the information provided by us and the manufacturer was not sufficient, we also offer a paid one-hour setup assistance for which we charge you 75 euros net.
For the sizing and selection of a Victron charge controller, it's best to use the Victron Tool MPPT Charge Controller Calculation, which you can download here:
https://www.victronenergy.com/upload/software/VE-MPPT-Calc-1_9.xlsx?_ga=2.259354761.2092449504.1666266906-1265578578.1666266906.
There, you can create your selected module by entering the current and voltage data of your module, and create everything under the name of your module.
Now, you can see, for example, if you can connect more than 8 modules per string to the MPPT 450/100 Tr.
In terms of power, this MPPT can process around 6 kWp (5.8 kW maximum charging power).
Now you would need to divide the modules accordingly.
You can find the approved grid switching boxes from Enwitec here.
Please select your desired box using the configurator.
We will be happy to inform you about the price and delivery time afterward – if the item is not available on our website.
https://enwitec.eu/netzumschaltboxen/
Please send us the item name and number afterwards.
You can reach us via the communication module on our website by clicking on the black contact icon at the bottom right of the page.
In order to offer you the best and fastest possible service, we kindly ask for your help here. Please register in our webshop and then send us the desired items by e-mail (vertrieb@inutec-int.com) or by chat (bottom right).
In general, you can find all prices and delivery times updated daily in the webshop. However, we can also check the prices individually.
As a dealer and craftsman business, you purchase at special prices. Please register and contact us for approval with your VAT ID and website or your trade registration: kontakt@inutec-int.com
We look forward to our collaboration!
We deeply regret any issues you are experiencing with your ordered product.
In order to provide you with the quickest and most efficient support, we/ the manufacturer require some information.
The better you describe and document your problem, the faster the manufacturer can make the right decision in your case.
The list below is an example and may not be suitable for all devices.
IMPORTANT: Please do not dismantle your device for the time being, and only send it to us or the manufacturer after receiving approval from the manufacturer.
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Serial Number: Written or through a clear picture of the label with model and S/N.
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Measurement values and parameter settings: Measured current and voltage of each string. Alternatively, you can also record a video of the inverter screen showing all relevant values of the system - to be scrolled through for all
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Parameter settings: as above, Send the video via WeTransfer, Dropbox, or similar.
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Error description:
a) What happened?b) Detailed description of the device condition
actions taken and end result (i.e., battery fully charged, inverter turned on, inverter-m display lights up, beeps for a few seconds, and the display turns off). If necessary, please also make a video.
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System description:
Battery, PV connection, protection, grounding, and connections. Describe the battery model and configuration, PV connection (module type, number of strings and modules per string), DC & AC disconnect switches and surge protection, whether the system is grounded, and how everything is wired together. If possible, detailed single-line diagram and datasheets.
We appreciate your cooperation and will open a service ticket with the manufacturer as soon as we receive all the information. We will contact you as soon as we receive a response from the manufacturer.
You are welcome to order the repair of an inverter on our website.
At least if the inverter is not totally destroyed by lightning or similar and has not yet been attempted to repair.
Here is the link: https://www.inutec-int.com/wechselrichter-reparatur-service
All further information can also be found on this page.
Please inspect your delivery immediately upon arrival for completeness as well as for visible and concealed transport damages!
If you are an end customer (private individual), the following applies:
If your package/pallet is damaged or if a component listed on the delivery note is missing, please inform the courier or carrier immediately so that this can be registered with the supplier.
Then please also send us an informal damage report immediately, including a brief description of the damage and meaningful pictures, preferably via the communication platform on our website (bottom right). Alternatively, by email to kontakt@inutec-int.com.
If you sign for a complete and undamaged delivery in the case of obvious damage or missing items and do not report the damage within one day afterwards, your claim for reimbursement will be void!
A concealed damage is best reported immediately, but no later than within 7 calendar days after receipt of the goods, in order to still have a claim for reimbursement.
Thank you!
You are welcome to return your goods to us in accordance with legal regulations.
Important:
Please be sure to include your order number, name, and reason for return in your return package so that we can correctly identify your order return.
Special provisions apply to electronic devices that are installed.
Therefore, please assure us that the devices are in their original condition and have not been installed. If this is not the case, please inform us, as the devices can no longer be sold as "new."
Also, please ensure that the goods arrive undamaged. Please take care to carefully repack the goods so that the original box can still be reused.
We recommend that you ship the package with appropriate insurance to avoid loss of value due to transport damage.
Please keep the receipt of your return until the refund has been credited to your account.
Your refund will be issued within 14 days after your return has been received by us.
Please send your return to the following address:
inutec solarcenter international gmbh
Im Gewerbegebiet 17
38315 Schladen – Germany
Subject: Return
Thank you!
My customer account is no longer visible
Our new photovoltaic webshop has been online since mid-February.
After 9 months of work, our new shop will offer you many more possibilities.
Unfortunately, it was not possible to transfer your customer account from our "old" webshop.
However, your order will continue to be processed normally, and you have not lost your position in the order queue!
Unfortunately, there is no way to make your previous orders visible in our new webshop for you.
Our "old" shop also did not offer the option to view delivery status online. Therefore, you have not missed any important information.
Please accept our apologies for this inconvenience.
P.S. If you cannot find answers to your questions in our FAQs and other information, simply contact us through the communication platform at the bottom right of every shop page.
If you wish to modify your order, please follow these steps:
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Please place the entire order anew in the webshop.
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Note the following in the note field: Modification of the old order VGXXXX
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We will then cancel your initial order automatically and process the new order instead.
Do not worry about being pushed back in the waiting list due to the change and the associated new order number. We will internally reinsert you at the same position.
It may take up to 14 days for you to receive written confirmation of the cancellation of the old order.
Thank you for your patience!
To cancel your order, please contact us during business hours (Mon-Thu from 9 am to 5 pm | Fri until 2 pm) via our communication platform on our website: Click on the black contact icon at the bottom right of the page.
We require your cancellation in writing, specifying which item should be canceled.
It may take up to 14 days for you to receive written confirmation of your cancellation, however, your cancellation is legally binding upon receipt by us.
The payment of your order is due before delivery. Usually, you pay directly at checkout (Paypal, Klarna, credit card) or after receiving your invoice (bank transfer).
For collections, payment can also be made directly on site - in cash or by online transfer.
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