Why are my previous orders no longer visible?

My customer account is no longer visible

The new solar online shop has been live since February 2023.

Unfortunately, customer accounts could not be transferred from the previous online shop. Your order will still be processed as normal, and you have not lost your position in the processing queue.

Previous orders cannot be displayed in the new online shop. The former shop did not provide online delivery-status information either, so no important status information has been lost.

Please accept our apologies for the inconvenience.

P.S. If the FAQs and other information do not answer your question, use the communication tool at the bottom right of any shop page.