Our business hours:
Monday to Thursday 10 a.m. to 3 p.m.
Fridays 9 a.m. to 2 p.m.
How to reach us:
The fastest and best way to reach us is through the black communication module on our website (bottom right).
Please leave us your written or spoken message there on all your issues.
During our business hours you will usually receive your personal reply within 2-6 hours - usually faster - but it never takes longer than 24 hrs.
Please use this contact method for
- order changes/cancellations
- product availability/delivery times
- appointments for self pickup &
- in case of equipment malfunction/shipping damage
- Equipment selection & technical advice
You can also reach technical advice and system selection by telephone at the times indicated on 05335-22 9999 5
or by email to [email protected] However, e-mail inquiries have a significantly longer processing time!
Please make your request using only one communication channel!
Please avoid duplicate requests, e.g. via chat and email or telephone requests.